But your public sector doctor actually answers the phone? Here no. Nurse takes your message, calls back and tells you when if ever.
I actually renewed some my medication in the private recently, by just using chat! No voice, no video. Took 15 mins with no appointment, I just looked that the can was kinda empty and started chat. Costed about 50, and you still get the same public compensation for medicines.
With public ones, I'd be still waiting for appointment, as its not for anything life-threatening.